Information We Collect

When you work with Frameworkova Labs, we collect information that helps us provide better mobile floral event services. This includes your name, contact details, event preferences, and location information for delivery purposes.

• Personal contact information (name, phone, email)
• Event details and location for delivery
• Design preferences and special requests
• Payment information (processed securely through encrypted channels)
• Communication history to maintain service quality

How We Use Your Information

Your information serves one primary purpose: delivering exceptional floral services for your events. We use your details to coordinate deliveries, customize arrangements to your preferences, and keep you updated throughout the process.

We also use aggregated, non-personal data to understand service patterns and improve our offerings. For instance, knowing that summer weddings often request specific flower types helps us maintain better inventory.

• Coordinating event delivery schedules
• Customizing floral designs to your specifications
• Processing payments securely
• Sending service updates and confirmations
• Improving our service quality based on feedback

Information Sharing and Disclosure

We don't sell your personal information to third parties. Period. Your trust is worth more than any potential revenue from data sales.

However, we do share limited information with trusted partners who help us deliver services. Our flower suppliers might receive general location data to ensure fresh deliveries, and our payment processor handles transaction details securely.

• Trusted service partners (delivery, payment processing)
• Legal compliance when required by Azerbaijan law
• Emergency situations involving safety concerns
• Business transfers (with the same privacy protections)

Your Rights and Choices

You have significant control over your personal information. You can request access to what we've collected, ask for corrections, or request deletion of your data entirely.

If you want to see what information we have about you, just send us an email. We'll provide a complete summary within 30 days. Need something corrected? We'll handle that immediately.

• Access your personal data at any time
• Request corrections to inaccurate information
• Ask for complete data deletion
• Opt out of marketing communications
• Request data portability in standard formats
• File complaints with Azerbaijan data protection authorities

Data Security Measures

We protect your information using industry-standard security measures. All data transmissions are encrypted, and we regularly update our security protocols to address emerging threats.

Our team receives regular training on data handling best practices. We also conduct periodic security audits to ensure our protection measures remain effective.

Data Retention and Deletion

We keep your information only as long as necessary for service delivery and legal compliance. Event coordination data is typically retained for one year after service completion to handle any follow-up questions or future event planning.

Financial records are maintained according to Azerbaijan business regulations, typically for seven years. Marketing preferences are stored until you opt out or request deletion.

• Event service data: 1 year after completion
• Financial records: 7 years (legal requirement)
• Marketing preferences: Until opt-out or deletion request
• Communication history: 2 years for service quality

International Data Transfers

As a business operating in Azerbaijan, most of your data stays within the country. However, some services like cloud storage or payment processing might involve international transfers to ensure service reliability.

When international transfers occur, we ensure adequate protection through contractual safeguards and privacy frameworks that maintain the same level of protection you'd expect domestically.

Children's Privacy

Our services are designed for adults planning events. We don't knowingly collect personal information from children under 16. If we discover we've inadvertently collected such information, we'll delete it immediately.

For family events involving minors, we only collect information from the adult organizer and use it solely for event coordination purposes.